Thank you for choosing Highwood Coffee! We truly appreciate your order and trust in us.

Here are a few notes about your order.

Make sure to return your used Coffee bag packaging to us. We send it to TerraCycle for recycling. If you have bags place them on the door step or mail box and we’ll grab them and return them to Terracycle for actual recycling. As it stands the City Of Calgary is not recycling coffee bags.

Highwood Coffee is a Bullfrog business. We purchase 850kWh/month Renewable energy to offset our use. Find us on their page under the families section “Highwood Family”

Notes about Deliveries:

Local deliveries: We typically deliver Monday’s & Thursdays or sooner if our schedule allows. We Attempt to get most orders out within 24 hours but please allow up to 72 hours in rarer occations.

Post deliveries are done by Canada post. We try to have orders packed and at the post office within 24 hours but please allow up to 72hours in rarer occasions. All Canada post shipments are sent using prepaid national flat rate boxes. Local zones 1 day, regional zone 1-3 days, national zone 2-7days

We Deliver by Bicycle, Electric vehicle, Pzev California low emissions vehicle and in rarer occasions by cargo van. *note; Tracking and carrier info will be either: Canada Post, or Delivered by hand by us James & Sara. We also let you know how it was delivered. Gravel Express = Bicycle, EV Express = Electric vehicle, Subaru PZEV Express and lastly, Two Birds one stone Express = Cargo Van.

**Subscriptions - If you are unsure how to cancel or adjust your subscription please send us an email and we will get it sorted. *small note. unfortunately with subscriptions we’re unable to progress it forward but we’re able to push it back. If you used a promo code to subscribe and trying to edit your sub which might required canceling then restarting it again we’re happy to provide a new code to make it all work again.

If you need any info about your order please email us sales@highwoodcoffee.ca